Aliexpress order completed but not received Finally, the relevance of AliExpress messages is high, so you must read them carefully. How to open dispute? -- Status that you can open dispute, and method to open a dispute. We would like to show you a description here but the site won’t allow us. NOTE: If you paid for the order by Paypal, you can open dispute both on AliExpress and Paypal. This is a critical section that will guide you on what steps to take to resolve the issue and Stuck with an "Import Clearance Failure" on your AliExpress order? Learn what it means for your shipments and how to resolve it. Find answers to your questions about orders, payments, shipping, and more in the AliExpress Help Center. Reply reply gadget-freak • And then click the highlighted place to visit their official wesite, where you will be able to find their contact information. This is not an uncommon scenario, and in most cases, your package will show up. It might allow you to still dispute it but it's a toss-up what the outcome will be. Jan 30, 2024 · How to open a dispute on AliExpress? Explore how to resolve order issues and secure refunds or replacements using Buyer Protection with the guide. Refund says finished on 7th August. One of the most common issues experienced by customers is the “item not received” situation. Tried contacting with 4 different customer service people, they escalated to their If you have checked the status of your order, you get the message “clearing customs” and you don't know what it means? Today we are going to help you with it. What should I do and am I gonna still recieve my order??? We explain how to get a refund from AliExpress and what do if you won a dispute but haven't received the money yet. Why can't I open dispute? -- Please check clearly why dispute cannot be opened. By following the steps above, you increase your chances of recovering the package or getting a refund through AliExpress buyer protection. Please check if it has been 20 business days after refund is successfully processed by AliExpress. If you haven’t received your order, opening a dispute after your protection expires should not affect the outcome of the dispute greatly. If you received the order but you’re unsatisfied with it, you must keep any dispute within the period of your protection. Step 1: Check the Estimated Delivery If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the received funds to you. When can I open dispute? Generally the option to open a dispute will become available on the 11th day after Technician's Assistant chat Customer: I have an order from AliExpress, and none of the items have been received, although the tracking indicates that it has arrived in Puerto Rico. Sometimes a package is not received. I once order 4x of an item, and only received one instead of 4. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the received funds to you. If you are new to AliExpress please note that Instagram is no longer available as a login access. All other delivery services work normally, except Cainiao. open logistics dispute and explain there that I don't know how else to inform them of my mistake. If this is happening to you, don’t waste time. How is my dispute going on? Sep 25, 2023 · A "delivered order" is one in which a package or item ordered online or through a delivery service is successfully transported to the recipient's specified address and is confirmed to have arrived. If there is payment errors What makes it important to rate sellers and items on AliExpress? AliExpress gives customers 30 days to write and post a review after the delivery confirmation. march. The system must first wait 20 days, and if during this time the buyer has not completed the payment process, the order will go to the We explain how to get a refund from AliExpress and what do if you won a dispute but haven't received the money yet. What does it mean "order completed" , i didnt confirm product received and it wasnt like this whole time. Check it on your site. Today is 19th August and I still did not receive my refund amount. You may check the order details to confirm whether the refund has been successfully processed. I went Jun 30, 2023 · A dispute can be opened on AliExpress in cases where the buyer has not received the goods in the time specified by the seller, the order does not match the description, or when the goods have not met the buyer’s expectations and the buyer wants to return the goods to the seller and receive a full refund. Just a ghost delivery followed by an expiration of your buyer protection window. Since this was made on AliExpress I can't do anything, the dispute will just say that it was delivered. May 19, 2023 · If you received the wrong item from Aliexpress, it is important to know that there are certain steps you can take to resolve the problem. It will show you an objective, detailed rating for each seller based on five Help CenterHi, what can we help you with?not received goods Apr 27, 2024 · AliExpress refund without sending it back? Discover the accepted cases, the evidence to provide and the steps to follow, plain and simple. This is a bad judgment by AliExpress. Nov 5, 2025 · You received the order, but the seller does not want to or cannot help you resolve the issue with the ordered goods or services. Order deliveries on AliExpress are standard processes that are easy to track using their online tracking feature. The Buyer Protection period will be displayed in the form of a countdown clock on Order Details page. As the order on the followed photo, you are allowed to open dispute in 15 days after 2020-05-24 PST if package is in transit with normal logistics update. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to If seller does not cooperate to provide the document, please open a dispute on the order page, providing the official document from the local customs to clarify the detained reason, so that AliExpress can step in. The first two seem like the same thing. These situations naturally cause concern for customers. When can I open dispute? 3. If it was, reach out to the local delivery service again, persistence is key. Find answers to your questions about AliExpress services, orders, payments, shipping, and more at the Customer Service page. You can open a dispute to apply for a refund on the 11th day after the order marked as shipped by clicking here to find the order and open dispute, we will step in if you cannot reach an agreement with seller in 5 days. Feb 14, 2025 · What Does, “Import Customs Clearance Completed” Mean On AliExpress? This AliExpress tracking status means that an item has successfully undergone customs clearance in the destination country. Generally, the refund will be received in 3-20 business days. In order to ensure the safety of your payment, AliExpress will execute a verification process for every order. Remember: you can go directly to the most updated status of your AliExpress order by clicking here and clicking on “Track Order”. While it’s not required, buyers have the option to confirm an order as received. We need to investigate this matter further and consider each case separately to take necessary actions. If the tracking for my purchase says “order completed”, I’m assuming it’s still in transit and also that there’s a tracking problem because the order is not completed. If you haven't received your order or if you're not satisfied with it, you can apply for a refund by opening a dispute in 15 days after confirming receipt. The seller has shipped your order: Seller has shipped the order. What can I do? The method of the refund relys on the method of the payment. The seller is processing your order: Seller has not yet shipped it. How to confirm the product was delivered and when it's better not to do it. Please check Orders - In dispute, tap Dispute in Progress for updates/detail information of the dispute. Below is the contact information of customs in several countries: What to do if a refund does not arrive First of all, keep in mind that if AliExpress has notified you of the refund order, it's very unlikely that it will not reach you. They always show me this status about refund successful and to always check with my bank. Opening a dispute is an important step to protect your rights as a buyer and ensure a fair Be aware when order with tracking unavailable. Apr 20, 2024 · Don’t waste any more time on AliExpress tracking ! This complete guide helps you follow your delivery and understand shipping statuses. That happened a dozen times with my orders. 5 months (after I already received a refund from Aliexpress), in other cases I didn't receive products at all. Remember: to see the latest status of your order you can access this section of AliExpress. reason was package is delivered to your post office and when I'm going to post office they say there's nothing delivered and when they Please pay attention to the deadline of the delivery time (PST) on the order detail page. Please kindly select other login methods. If the tracking shows delivered but you've received nothing, first ensure the delivery address is correct. Most common questions are answered in one of the FAQs. I say keep it as a bonus, happy customer. com/?&lang=en for the latest tracking information. When shopping online, particularly on platforms like AliExpress, there can often be concerns about order fulfillment and product delivery. In such cases, opening an AliExpress dispute becomes necessary. Step 1. Jun 5, 2025 · Over the last year, a surge of users worldwide have reported a disturbing pattern: packages marked as “Delivered” that simply never arrived. I made a purchase and after the seller gave me the correct tracking number (after delivery) I check the tracking and it says delivered with a picture of my house. I reached out to AliExpress to request a refund, but the seller refused to return the money. It is important that you open the dispute before the end of the order protection period. Normally, it will be received by you within 3-20 business days to your bank account. Your AliExpress orders are not moving? We tell you what are the most frequent reasons for this and how to solve it according to your country. No signature. For the most part Apr 20, 2024 · Most orders on AliExpress arrive without issue, but complications can occasionally occur. Status that you can open dispute 2. What should I do and am I gonna still recieve my order??? There you can find a lot of FAQs and guidelines related to Aliexpress. Aliexpress guaranties 60 days, unless there is something very special. On PayPal activity it's waiting for authorization but on AliExpress when I check my orders it's not there? Remember that you can not track parcel using Aliexpress order number, you need to find your order's tracking number on the order page of Aliexpress. Jun 1, 2024 · Purchasing online from AliExpress can sometimes lead to issues, ranging from not receiving your order to receiving a defective or non-compliant product. This article will delve into what it means when an item is not received on AliExpress, the steps you can take to address this issue, and tips for future Another problem is the order must of completed by now (assuming you didn't extend the buyer protection) so now the funds have been given to the seller. When can I open dispute? Generally the option to open a dispute will become available on the 11th day after Method 1: Visit "My Orders"-Find the order-Click “Tracking”. This is an important step that lets both the seller and AliExpress know that the order has been successfully delivered. I ordered an item, didn’t get a confirmation email but the item showed up as paid through PayPal. although I didnt received package tracking says ,,order completed" and Im not getting refunds for that. I had one combined aliexpress shipped order and one order with multiple items from a single store that was delivered last week on different days but didn't get delivered to me. All orders placed on AliExpress are protected by a standard set of guarantees, also known as Buyer Protection. If you have waited beyond the estimated delivery time and have not yet received your order, the first thing you should do is check shipping status. 2. • Open a Dispute: Navigate to your order history on AliExpress and locate the missing order. The term “product not received” refers to a situation where a customer has placed an order but has not received the item within the expected time frame. I am new on aliexpress, i open dispute when did not receive product, Seller agreed on Refund Dispute Finished, Its showing there Refund completed on 4 June 2019, But on Bank Statement, No Refund or Payment Received Product delivered but I didn't receive it? Hi everyone, I placed an order on aliexpress a few weeks ago and the seller shipped my item using Ali Express Shipping. Tracking your order Now that you have the tracking number of your AliExpress order, you can see where the package is going and if you are close to receiving it. I sent a message to the seller. No delivery photo. Help CenterHi, what can we help you with?not received goods Learn how to easily track your AliExpress order: Hover over 'Account', click 'My Orders', and select 'Track Order' for real-time updates. Help CenterHi, what can we help you with?not received goods Jun 20, 2025 · How to find out your tracking number and check Aliexpress order shipment status - detailed instructions and answers to popular questions about tracking Aliexpress orders and packages - AliHelper From there you will be able to: Check your remaining order protection time (AliExpress has extended the protection to 75 days, once they have sent you the package). It's not a lot of money, maybe like $20 but just a Mar 31, 2025 · My package shows as delivered, but I still haven't received it. You may also concern on following questions: I have not received my order. Method to open dispute 1. This issue may arise due to numerous reasons and identifying the root cause would require some effort. Sep 14, 2025 · Learn why your aliexpress order closed and how to fix common issues with simple, clear solutions to get your order back on track. This process allows buyers to report problems and request a refund or replacement. The delivery was made by Purolator, picture isn't of house with package. I have not received my refund. I used PayPal, specifically pay in 4, on mobile AliExpress. Otherwise, you could change the payment methods or ensure your card is valid and with sufficient fund. Given that it's about two months since the order, I had disputed the order but the seller kept on declining the refund and Aliexpress stepped in saying that it's been shipped. In order for the dispute to be resolved in the buyer’s favour, it is essential that Aliexpress has never missed a beat and I've got full refunds for each case when requesting a solution, even in cases where a partial refund or some other solution would have sufficed. If you could not pay for your order through card, please check My Appeal as below: 1. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made. Feb 16, 2022 · AliExpress Cancel Order Cases Let’s have a deeper look at all reasons that might happen in a situation when a buyer needs to cancel orders. The products are now out of stock, and the seller does not answer whether they will ship the remaining items. Status that you can open dispute The orders on AliExpress are protected by Buyer Protection. the vendor sent me a notification with an order number in messages but the message disappeared after I open and read it. Find answers to common questions and issues related to AliExpress on the Help Center page. In the event that something does go wrong, the order status on your dashboard may show up as “delivery failed” or “delivery unsuccessful”. Aliexpress protection is lost in this case. Some orders may be closed due to potential security reasons, including but not limited to: To check whether your order has been shipped, you can go to Visit "My Orders" , Find the order, and check the order status. com Oct 18, 2022 · Are you worried that your AliExpress package never came? There are a few things you can do if you haven’t received your AliExpress order. Most packages sent by registered mail have a tracking number starting with R and ending in CN, although there are many different We would like to show you a description here but the site won’t allow us. It will have a tracking number tracked to the destination country, but there is a chance to not hear anything about the item and not even a dispute or a reclamation can't help and the money will go to the seller. READ ON. To maintain customer satisfaction, AliExpress has established a clear procedure for resolving these types of complaints, including the order not received claim. 1. Sep 25, 2023 · If a product you ordered from AliExpress goes missing during shipment, you can take the following steps to resolve the problem: • Check the Guaranteed Delivery Time: Make sure the package did not arrive within the seller's guaranteed delivery time. I can't cancel since the order is partially shipped. Another important factor is credibility because if you open a dispute every time you receive an order, AliExpress will not take you seriously. Don't worry, this has no influence on your package, it is still on its way to you. Hopefully, you will be able to check if your order is correct or not before the deadline to open a dispute. If your order is not received on AliExpress, it can be frustrating, but there are several steps you can take to resolve the issue. Therefore, if it's the first time you face this process, we insist that you have patience and don't worry because AliExpress is a serious company and you will not lose your money. My order from AliExpress was marked as delivered by DHL, but I haven't received the package. In this article, we will discuss how to cancel AliExpress order as well as some relevant information. Now my past two orders have been wrong but something seems to have changed with their policies. Please note: If you don't confirm delivery, the order will be automatically closed when the Buyer Protection period has ended. You may check the tracking status and wait for the delivery Please check our Shipping & Tracking FAQ and general Aliexpress 101 guides and FAQs before asking any questions. Thousands of such items are shipped without issues every day. I took a screen shot of the message but there is no where on the aliexpress app to send an email to complain and get the problem Apr 3, 2023 · Hi guys, I ordered some items from Aliexpress on the 21-Jan 2023 and although it looks like it has been shipped according to the seller, it never arrived in the country. By clicking on the “Confirm Order Received” button, the order is completed and closed. The details of the order will be displayed on the Did you accidentally confirm receipt on your order? You actually told Aliexpress that you got your order. AliHelper is a free extension for your browser with many features. I received the partial shipment a while ago, but the shipping deadline for the full order is almost over. What can I do about this? Do I need to keep waiting and extend the delivery I ordered a product on AliExpress using my debit card and it was cancelled by the seller hence refund was issued. Then finally Aliexpress customer care stepped in and solved the matter, from my end I've uploaded those chat screenshots from the contact seller section along with the pictuers of the size tags on the item which I received, I got fully refunded thanks to Aliexpress customer care. Go to My Orders section, select the order you need and click the Details link. Has AliExpress or your carrier marked an order as delivered but you have not received it? We explain why this happens and how to solve it. The order didn't arrive If the estimated delivery date arrives and you have not received your order, open a dispute and AliExpress will fully refund your order. Mar 19, 2024 · Unveil the Delivery Fails AliExpress. You may wait for the shipment or contact him/her to get more information. If the time is over, you lose AliExpress protection and will not get a refund in case something is wrong with the product or you don’t get it at all. When there is appeal pending on the page, you need to submit with required documents first; 2. I already checked third party tracking apps like 17track and parcels and the original USPS site, all say delivered to the right city,state in the United States, so the tracking on the aliexpress app is accurate. You can provide a screenshot as proof. Get on online chat in help centre on and talk to that robot. What to do after opening a dispute. For Instagram accounts: By clicking the Instagram sign, you will see a notice page showing the actions you may take in order to sign in your original account. I also had the same situation with Cainiao's delivery, multiple times. Apr 25, 2024 · Find out how to track your ongoing orders on AliExpress. You can open dispute in the Buyer Protection time under following status: Back to category 2. If not, you will hardly be able to do anything to get your money back. Canceling the order during checkout An unpaid order on the Aliexpress website is not officially considered completed. Avoid the situation when the order is completed, but not delivered. If it hasn't, continue with the steps below. Order confirmed but not delivered: What to do? These cases usually occur when the protection expires and AliExpress has marked the order as confirmed. If your order arrives later than that or not at all, you can't open a dispute about it. Usually it will be passed to local carrier. (You may contact the seller first before filing a dispute) hello, I have problem with AliExpress tracking. The tracking has no information on any other tracking tool. What does “customs cleared” mean on AliExpress? All orders arriving in Sep 25, 2023 · On September 18, 2024, I purchased two LED bee-eye lamps on AliExpress for €118, but to this day, I have not received the lamps. Other times, it’s simply delayed, or its tracking number shows no updates. Both DHL and AliExpress have informed me that they cannot assist further. Remember that we can only track certified orders, as explained in the AliExpress Shipping Methods Guide. If, for whatever reason, you do not write a few words about your order’s quality and do not rate it within 30 days, the seller will automatically get a “5-star” rating on the following parameters: the product is true to Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by AliExpress. However, it doesn’t usually always get handed over to the last-mile carrier too soon as it could be among the last in the queue. If not, please kindly wait. Finding such will help AliHelper. Just the house and no signature. AliExpress has buyer protection policies in place, so you can follow these steps to either track your order, get a refund, or file a dispute. And you will receive the refund in 3-20 business days. I was even asking seller not use this logistics company, but received an answer that this is on Aliexpress side to If in the tracking of your AliExpress order you see: “Delivery failed, please contact your local post office or the seller” “Delivery Failed – Other reasons” “Unsuccessful delivery “Parcel status delivery failed” “Package delivery failed” And you don't know what they mean, in this article we are going to explain it in detail. Note: 1. Without dispute: Please keep in touch with seller, provide your account and suggest seller to issue the refund to you after goods is delivered. A package marked “Delivered” but not received may be due to tracking errors, third-party receipt, or drop-off at a pickup point. Hi! I'm experiencing significant delays on my AliExpress orders. Instead of going to the "thanks for your order" page it stayed on the order confirmation/payment page. AliExpress' shipments are getting faster and faster, so it's likely that you will still receive your purchase within the 15 days you have to claim. You will learn how It's just a new system of AliExpress quality assurance, they gurrentee the dilivery of goods within 60 days and if you don't get the item in this period then open dispute otherwise the order is considered completed. In general, AliExpress always accepts disputes without asking many questions, and you will only have to wait for a refund. It can happen for several reasons, including shipping delays, lost packages, or issues with the seller. You checked the status of your order on AliExpress, it has the message “customs cleared” and you are not sure what it means? We'll explain it to you and we'll also tell you how long it will take for your package to arrive. How to track an order from Aliexpress Open AliExpress website. And the kicker? Order Not Received I have not received my order. Sep 19, 2023 · Together, these factors may affect the delivery date of your order. Method 2: Track the parcel on: https://global. . Buyer protection can't be expired yet. This guide will teach you what to do. What can I do? Did you accidentally confirm receipt on your order? You actually told Aliexpress that you got your order. I can track where my package is on their website and on another link the seller gave me (it just provides the same information except the time/date stamp is off by a day). On PayPal activity it's waiting for authorization but on AliExpress when I check my orders it's not there? How to confirm the product was delivered and when it's better not to do it. This process includes verifying the declared value, assessing any We would like to show you a description here but the site won’t allow us. And when get asked about the problem in plain English type something like: I have not received my order but I mistakenly pressed confirmed receipt/arrival Or 2. However is is not showing up in my order acct. If your AliExpress package shows as "delivered" but has not arrived, you have several options: • Examine the tracking information: Check that the tracking information is correct and that the If you ordered on 22. Remember that you can see the most updated AliExpress FAQ FAQ – Frequently Asked Questions Is AliExpress reliable? AliExpress is a renowned e-commerce platform. I opened a dispute, even providing pictures that the seller only included 1 and wrote on the customs description that they only shipped 1. See full list on freightcourse. We'll also address a common problem many buyers face: aliexpress order completed but not received. Click All orders on AliExpress, similar to all other online e-commerce stores and marketplaces, that are shipped internationally go through export and import customs clearance processes. The seller can either agree to extend the protection or decline your request. If goods is not delivered to seller, AliExpress dispute team will step in again, so please pay attention to the update of return process. During the customs clearance process, all orders are inspected by customs officials to ensure they comply with export and import regulations. and it was shipped the same day it would mean in total 43 days until today, 6. What can I do? -- Please wait for delivery of the package, and you can open dispute in some status. it's not just one package it's been on almost 8 packages that I didn't received but they didn't refund me. What can I do? How do I open dispute? HELP!! I accidentally clicked on "Confirm reciept" but I have not recieved my order yet It is currently in transit in China. While shipping can take time due to the distance from China, the vast selection of products and the accuracy of the descriptions to the items make AliExpress a reliable option for online shopping. Confirm receipt of the order (you only have to do this once you have received the order and if you don't do it, AliExpress will do it for you automatically when your protection period is over). Here’s why, and what you can do: Sometimes the shipping carrier may mark packages as “delivered” prematurely. What does “clearing customs” mean on AliExpress? If your tracking status says that your order was delivered but you cannot find your package, give it a few days and do your best not to stress. Below is where you can see the countdown of the shipping time: If you can't find your order at AliExpress or orders have disappeared from your account, we'll explain how to solve it and why it happens. Anyone has experience this before? As I am not sure if there should be any duty that I have to pay first as I don't receive any notification (email, phone Feb 19, 2023 · Aliexpress parcel delivered, but not received Once you check out the status of your Aliexpress order you may see the “delivered” status, even though you didn’t pick up your package yet or didn’t even get the notification from carrier service. Technician's Assistant: I understand you're experiencing issues with an AliExpress order that shows as delivered to Puerto Rico, but you haven't received any items. DHL states that only the sender can file a complaint, while AliExpress insists they cannot take action without confirmation from the DHL (that I have to provide). Sometimes, after completing a purchase, we have uncertainties and we desire to cancel the order. - If the seller agrees with your request of Refund Only or if he/she doesn't reply within 5 days, dispute will be closed automatically, and you will get your refund in 3-20 working days (When will I receive my refund?). THESE are the reasons why your AliExpress order is not arriving: tips and solutions to find out why your order is not moving. However, you may occasionally encounter situations where AliExpress displays the “Delivered” status without you having actually received your parcel. This is the last status of my shipment: Import customs clearance complete Carrier note: Import customs clearance complete 2023-09-11 10:10:58 GMT+8 It has been 2 days since and no further update. This status means that the item you ordered could not be delivered to We would like to show you a description here but the site won’t allow us. No trace. Package does not need to be delivered for it to appear as delivred in aliexpress system as the seller can check the box for you. Category 1. The product is fake When an order is delivered to a customer on AliExpress, the delivery agent has handed over the parcel to the recipient. What to do in case the order was confirmed by mistake? We would like to show you a description here but the site won’t allow us. It was saying shipment accepted by airline like 20 days and now all of sudden it says completed. 1. Send a message by clicking on “Send Please select the products you received and tap Confirm. Buyer protection starts from the moment you have paid for your order. In some cases I received goods after 1. However, you can only open disputes for 15 days after confirming receipt. However, it is very likely to be avoided if you buy only from reliable sellers. In case, you have already appealed online, kindly be awaiting for 1 business days; 3. Results for order refund Are you in need of an order refund on AliExpress? Whether you've received the wrong item, a damaged product, or simply decided that the purchase wasn't right for you, understanding how to request a refund on AliExpress is crucial. The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on this sub. My Alibaba order says complete even though I didn't get my goods yet? I got a message saying "as you neither confirm the shipment nor request a refund within the given time period" but I didn't get my goods yet so why would I confirm it or request a refund? What's up with that? The seller claims for lost packages, if you were shipping hundreds of parcels and you have a 5-10% loss would you have package insurance when you ship? I sell on ebay everything I sell is insured for loss in post, if a buyer makes a claim not received I refund, if they contac me to say it arrived lated, and it happens. ඔබේ AliExpress ඇණවුම් ප්රමාදවී ඇත්නම්, එම ඇණවුම් ලබා ගැනීමේ ක්රමය මෙහි විස්තර Apr 25, 2025 · Learn how to manage AliExpress refund requests as a dropshipper in 2025, using DSers, tracking tools, and smart seller strategies to keep customers happy. Learn about common delivery fails, potential issues, and how to navigate them for a smoother shopping experience. A few of them say order completed, or even delivered. cainiao. In this article, we will guide you through the steps to take if you encounter a dispute with your AliExpress order. Apr 20, 2024 · Sometimes a package is not received. To do this, log into your Aliexpress account and look for the orders section. Learn to manage delays and verify product conformity. Jan 6, 2023 · Answers to your questions: What if your order, product or parcel cannot be received from AliExpress. jqavvba ffqau thfzx ktfg urbx trazp xhuyw poegz joj opq nzkoa hqgiyac ipix pcfro xiooy